RTCC Forum
We worked with our long-standing client, Fusus (now Axon Fusus), to design and develop a forum dedicated to real-time crime center professionals.
The ask
Our continued collaboration with Fusus (now Axon Fusus) led us to work alongside the organization to create a meaningful community for its users. For this task, they wanted a forum-style website where RTCC professionals could connect with experts, seek peer advice, and navigate the latest industry news and events. In short, they needed a corner of the internet for real-time crime center professionals and Fusus (now Axon Fusus) customers.
Fusus (now Axon Fusus) and Prototypical joined forces to build a professional community platform for their existing clientele.
The work
The work for this project began with user, competitive, and market research to look at other community platforms ranging from Reddit to even old-school BBS to study their inner workings and styles. We then collaborated with the client to understand the user’s base needs, desires, and administrative roles to map out the primary use cases for this discussion/ information board. It involved a lengthy process balancing design strategy coinciding and development capabilities to deliver an exceptional product.
After careful planning, we incorporated instructional copy similar to the tone of commonly used discussion pages. Since this is a closed forum, we crafted straightforward content to guide users in the right direction as they applied to join on the signup page. We also highlighted the main features of the forum to entice the target audience to discover the benefits of joining this community.
Project highlights
- User research
- Product mapping
- Design strategy
- Visual design
- Content strategy
- Technical strategy
- Prototype development
- User testing
The result
The RTCC Forum powered by Fusus (now Axon Fusus) has garnered over 150 users and counting since July 2023. With active discussion posts and direct interaction between Fusus and its customers, Fusus (now Axon Fusus) plans to continue promoting the platform and building this community. We are excited to witness the growth of this dynamic online roundtable.
